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Cluster Manager

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About the Role

We are looking for a highly skilled and motivated Cluster manager to lead our Direct Sales Agent (DSA) channel focused on unsecured loans within our fintech company. As the Cluster manager, you will be responsible for developing and executing the channel’s strategy, driving business growth, and managing relationships with our DSA partners. 

Key Performance Indicators  (this might not be exhaustive, but gives an indication of expected deliverables)

  • Driving logins and disbursements through empaneled channel partners

  • Regularly training the team to achieve KPIs 

  • Adhering to policy guidelines while sourcing files through RMs

  • Optimizing pricing and cross sell opportunities

  • Ensuring no delinquency in early buckets

  • Ensuring RMs are meeting clients pre and post disbursal and going on joint visits on sample basis

  • Striving to achieve channel level KPIs

  • Reducing TAT for login and disbursal

Some high level things you would own but not limited to:

  • You will develop and implement channel service strategies aligned with the company’s goals and objectives. Identify opportunities to enhance customer experience, streamline processes, and drive efficiency across all channels – Channel Service Strategy

  • You will define and enforce service standards to deliver a consistent and seamless customer experience across different channels. Monitor customer feedback, conduct surveys, and analyze data to identify areas for improvement and drive customer satisfaction – Customer Experience Management

  • You will lead a team of channel service professionals, including managers and frontline staff. Provide guidance, coaching, and support to ensure team members have the necessary skills and knowledge to deliver exceptional service – Team Leadership

  • You will collaborate with internal stakeholders, such as product managers, IT teams, marketing, and operations, to align channel service strategies with overall business objectives. Drive the integration of customer feedback into product and service enhancements – Cross-functional Collaboration

  • You will establish key performance indicators (KPIs) and metrics to measure the effectiveness of channel service initiatives. Regularly monitor performance, analyze trends, and generate reports to identify opportunities for improvement – Performance Monitoring and Reporting

What you would possess already:

  • Bachelor’s degree in business, finance, or a related field. A master’s degree is a plus.

  • Proven experience (7 years) in channel service management, preferably within the fintech or financial services industry.

  • Strong understanding of customer experience principles and best practices.

  • Excellent leadership and team management skills, with the ability to motivate and inspire others.

  • Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.

  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

  • Knowledge of fintech products, services, and industry trends.

  • Familiarity with regulatory requirements and compliance standards in the financial sector.

  • Proficiency in using customer service software, CRM systems, and other relevant tools.

  • Central Delhi
  • 0 Years
  • Sales

Senior Relationship Manager – Secured

Apply Now

Sourcing

  • Conduct market study and prepare market maps to streamline sourcing

  • Cold-call on potential clients and constantly track their demand for MSME Loan requirements

  • Conduct market visits and promote Bank’s various products to prospective customers 

  • Understanding Customers requirement for Business loan and pitching the right product as per requirement

  • Explain the product details and benefits to the customers.

  • Achieving Monthly Targets as defined in Goal sheet

  • Work as a team in achieving the branch targets.

  • Customer Service

  • Portfolio Maintenance 

  • Maintain Daily sales report and generate the leads, and follow up the leads till close



    Pre and Post disbursement

    • Helping to customers for complete documentation process of Sanction and Disbursement.

    • Helping to customers customer needs & solving their queries regarding the product.
  • Salem
  • 0 Years
  • Sales

Branch Manager – Secured

Apply Now

Sourcing

  • Conduct market study and prepare market maps to streamline sourcing

  • Conduct market visits and promote Bank’s various products to prospective customers 

  • Achievement of Annual Operating Plan

  • Ensuring Sales executives achieve their Threshold Targets

  • Adherence to audit & compliance guidelines

  • Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete

  • Attrition Control & filling hiring gaps. Maintaining Team cohesiveness

  • Control on Portfolio Attrition

  • Ensuring all registers are maintained in Branch

  • Ensure all corporate office initiatives are being implemented

  • Ensure Profitability of Business at Branch level

  • Regular Customer Visits

  • Ensure there is no Manpower Gap

  • Motivate staff to achieve targets and earn incentives

  • Cross selling of products like S/A account, Insurance, Other loans.

  • Conduct performance review of sales executives and suggest if some improvement is to be done.

  • Maintaining the MIS, generating reports.




    Pre and Post disbursement

    • Helping to customers for complete documentation process of Sanction and Disbursement

    • Helping to customers customer needs & solving their queries regarding the product

    • Monitoring of the account post disbursal

    • Ensure compliance with sanction terms
  • Salem
  • 0 Years
  • Sales

Branch Manager – Secured

Apply Now

Some high level things you would own but not limited to:

Ø  Conduct market study and prepare market maps to streamline sourcing

Ø  Conduct market visits and promote Bank’s various products to prospective customers

Ø  Achievement of Annual Operating Plan

Ø  Ensuring Sales executives achieve their Threshold Targets

Ø  Adherence to audit & compliance guidelines

Ø  Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete

Ø  Attrition Control & filling hiring gaps. Maintaining Team cohesiveness

Ø  Control on Portfolio Attrition

Ø  Ensuring all registers are maintained in Branch

Ø  Ensure all corporate office initiatives are being implemented

Ø  Ensure Profitability of Business at Branch level

Ø  Regular Customer Visits

Ø  Ensure there is no Manpower Gap

Ø  Motivate staff to achieve targets and earn incentives

Ø  Cross selling of products like S/A account, Insurance, Other loans.

Ø  Conduct performance review of sales executives and suggest if some improvement is to be done.

Maintaining the MIS, generating reports.

  • Panruti
  • 5 - 15 Years
  • Sales

Branch Manager – Secured

Apply Now

Some high level things you would own but not limited to:

Ø  Conduct market study and prepare market
maps to streamline sourcing

Ø  Conduct market visits and promote
Bank’s various products to prospective customers

Ø  Achievement of Annual Operating Plan

Ø  Ensuring Sales executives achieve their
Threshold Targets

Ø  Adherence to audit & compliance
guidelines

Ø  Following the TAT for disbursement with
focus on First Time Right and Post Disbursement Documentation complete

Ø  Attrition Control & filling hiring
gaps. Maintaining Team cohesiveness

Ø  Control on Portfolio Attrition

Ø  Ensuring all registers are maintained
in Branch

Ø  Ensure all corporate office initiatives
are being implemented

Ø  Ensure Profitability of Business at
Branch level

Ø  Regular Customer Visits

Ø  Ensure there is no Manpower Gap

Ø  Motivate staff to achieve targets and
earn incentives

Ø  Cross selling of products like S/A
account, Insurance, Other loans.

Ø  Conduct performance review of sales
executives and suggest if some improvement is to be done.

Ø  Maintaining the MIS, generating
reports.
  • Tambaram
  • 5 - 15 Years
  • Sales

Branch Manager – Secured

Apply Now

About the role : 

The Branch Manager (BM) serves as the primary custodian of a branch’s overall performance and operational integrity. The role involves managing the entire business lifecycle at the local level, from talent acquisition and business growth to risk mitigation and cross-departmental coordination. The Branch Manager is ultimately responsible for the P&L (Profit and Loss) of their specific unit, ensuring that customer service remains high while maintaining strict adherence to credit and compliance standards.

Some high level things you would own but not limited to:

  • Conduct market study and prepare market maps to streamline sourcing.
  • Conduct market visits and promote Bank’s various products to prospective customers.
  • Achievement of Annual Operating Plan.
  • Ensuring Sales executives achieve their Threshold Targets.
  • Adherence to audit & compliance guidelines.
  • Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete.
  • Attrition Control & filling hiring gaps. Maintaining Team cohesiveness.
  • Control on Portfolio Attrition.
  • Ensuring all registers are maintained in Branch.
  • Ensure all corporate office initiatives are being implemented.
  • Ensure Profitability of Business at Branch level.
  • Regular Customer Visits.
  • Ensure there is no Manpower Gap.
  • Motivate staff to achieve targets and earn incentives.
  • Cross selling of products like S/A account, Insurance, Other loans.
  • Conduct performance review of sales executives and suggest if some improvement is to be done.
  • Maintaining the MIS, generating reports.
  • Helping to customers for complete documentation process of Sanction and Disbursement
  • Helping to customers customer needs & solving their queries regarding the product
  • Monitoring of the account post disbursal
  • Ensure compliance with sanction terms


What you would possess already:

  • Graduation – Good communication skills in local language with some working knowledge in English
  • Positive attitude with leadership quality.
  • Self-driven, who can walk that extra mile to achieve the target
  • Able bodied and healthy person, who can undertake travel extensively.
  • Ability to learn use of Bank’s internal software
  • Proficiency in use of MS Word, Excel, Powerpoint, Outlook
  • Vellore
  • 0 Years
  • Sales

Senior Relationship Manager – Secured

Apply Now

About the role 

Senior Relationship Manager is a front-line, customer-facing professional responsible for the direct sourcing of business loans. Their primary goal is to drive growth through proactive lead generation, field activities, and leveraging local reference networks & will acts as the critical link between the market and the branch, ensuring a steady pipeline of loan applications while maintaining a high level of customer service.

Some high level things you would own but not limited to:

  • Conduct market study and prepare market maps to streamline sourcing
  • Cold-call on potential clients and constantly track their demand for MSME Loan requirements
  • Conduct market visits and promote Bank’s various products to prospective customers
  • Understanding Customers requirement for Business loan and pitching the right product as per requirement
  • Explain the product details and benefits to the customers.
  • Achieving Monthly Targets as defined in Goal sheet
  • Work as a team in achieving the branch targets.
  • Customer Service
  • Portfolio Maintenance
  • Maintain Daily sales report and generate the leads, and follow up the leads till close
  • Helping to customers for complete documentation process of Sanction and Disbursement.
  • Helping to customers customer needs & solving their queries regarding the product.

What you would possess already:

  • Graduation – Good communication skills in local language with some working knowledge in English
  • Positive attitude with leadership quality.
  • Self-driven, who can walk that extra mile to achieve the target
  • Able bodied and healthy person, who can undertake travel extensively.
  • Vellore
  • 0 Years
  • Sales

Relationship Manager – Secured

Apply Now

About the role 

Relationship Manager is a front-line, customer-facing professional responsible for the direct sourcing of business loans. Their primary goal is to drive growth through proactive lead generation, field activities, and leveraging local reference networks & will acts as the critical link between the market and the branch, ensuring a steady pipeline of loan applications while maintaining a high level of customer service.

Some high level things you would own but not limited to:

  • Conduct market study and prepare market maps to streamline sourcing
  • Cold-call on potential clients and constantly track their demand for MSME Loan requirements
  • Conduct market visits and promote Bank’s various products to prospective customers
  • Understanding Customers requirement for Business loan and pitching the right product as per requirement
  • Explain the product details and benefits to the customers.
  • Achieving Monthly Targets as defined in Goal sheet
  • Work as a team in achieving the branch targets.
  • Customer Service
  • Portfolio Maintenance
  • Maintain Daily sales report and generate the leads, and follow up the leads till close
  • Helping to customers for complete documentation process of Sanction and Disbursement.
  • Helping to customers customer needs & solving their queries regarding the product.

What you would possess already:

  • Graduation – Good communication skills in local language with some working knowledge in English
  • Positive attitude with leadership quality.
  • Self-driven, who can walk that extra mile to achieve the target
  • Able bodied and healthy person, who can undertake travel extensively.
  • Vellore
  • 0 Years
  • Sales

Sales Manager – DSA

Apply Now

About the Role :

As a Sales Manager in LendingKart, you will be responsible for developing and managing relationships with channel partners to drive business growth and achieve sales targets. You will act as a liaison between the company and its channel partners, ensuring effective communication, collaboration, and alignment of goals. Your role will involve identifying new channel opportunities, and supporting them throughout the sales process.


Some high level things you would own but not limited to:

  • Driving logins and disbursements through empannelled channel partners.
  • Adhering to policy guidelines while sourcing files.
  • Optimizing pricing and cross sell opportunities.
  • Ensuring no delinquency in early buckets.
  • Meeting clients pre and post disbursal.
  • Striving to achieve channel level KPIs.
  • Reducing TAT for login and disbursal.
  • You will identify potential channel partners and evaluate their suitability based on company objectives and target market.
  • You will collaborate with partners to set and achieve sales targets, and provide ongoing support to help them meet their goals.
  • You will work closely with channel partners to develop and implement sales strategies that align with company goals.
  • You will assist channel partners in generating leads, closing deals, and maximizing revenue opportunities.
  • You will monitor market trends, competitor activities, and customer feedback to identify new business opportunities and make recommendations for product or service enhancements.
  • You will foster strong relationships with key stakeholders within channel partner organizations, including sales managers, account executives, and executives.
  • You will serve as the main point of contact for channel partners, addressing any queries, concerns, or escalations in a timely manner.
  • You will coordinate cross-functional collaboration between internal teams, such as marketing, product development, and customer support, to ensure channel partners receive the necessary resources and support.
  • You will track and analyze key performance metrics related to channel sales, including revenue, customer acquisition, and market penetration.
  • Madurai
  • 0 Years
  • Sales

Executive – Signing

Apply Now

Some high level things you would own
but not limited to:

  • Managing on a day-to-day basis, following
    tasks related – to  Fresh cases updates,

  • Document signing, Cheque Collection. 

  • Work within given timelines to ensure that
    all the documentation is completed in proper schedule.

  • Must have good Knowledge of KYC &
    Documentation.

  • Ready to travel within 180 KM on a daily
    basis.

  • Whenever Business required willing ready
    to travel 200+ KM as well

  • Willing to work on Holidays as per
    Business requirement.  

  • Hard copies of documents collected must be
    delivered within a fixed TAT (7day’s)

  • Travel Allowance is available on
    every concern.

What you would possess already:

·        
Any Graduate

·        
Excellent interpersonal and communication skills to build
strong relationships

·        
Self-motivated, results-oriented, and able to work
independently as well as part of a team.

  • Chennai, Coimbatore, Pune
  • 1 - 6 Years