Job category: Customer Service

Job Role:

  • Define a world-class experience for Lendingkart customers that bridges online and mobile channels including messaging channels such as whatsapp, etc.
  • Partner with UX research and design teams on user research and testing exercises Coordinate and engage with multiple teams from a variety of functions including tech, product, design and operations teams to prioritize and launch new features or enhancements.
  • Define, measure and monitor key metrics and use the same to drive the customer experience roadmap.

Job Role:

  • Responsible to provide adequate and quick resolution to all the escalated complaints.
  • Ensuring adherence to grievances redressal policy and processes, monitoring its implementation, and initiating corrective action wherever needed by self.
  • Evaluation of complaints and submit the RCA with action plan.
  • Participate in various initiatives towards reduction in escalations of customer complaints.
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