National Collections Manager

Job Role:

Champion excellent management of financial resources, promoting probity, efficiency, high performance, and overall value for money- Monitor strategic analysis and strategic planning, including leading to the development of the annual- and medium-term financial plans ensuring they reflect the organization’s priorities and strategic objectives
Review financial and performance data, and provide financial insights/advice
Create a culture which empowers budget holders and staff, and supports the delivery of value-for money services, including reporting on benchmark information and key cost drivers

Zonal Collections Manager

Job Role:

Formulate strategy for the Collections function in the region across all products
Participate in business reviews conducted for Collection on a periodic basis and recommend for course correction wherever required
Develop detailed plans for collections function including overall cost, manpower requirements, geographic spread, etc. and present to the CEO for approval
Develop plans for managing collections within defined bounce buckets and ensure there are contingency plans for emergent situations

Job Role:

Lead and organize collections for the organisation to deliver sustainable profit by maximizing collections and recovery through different channels; Provide support and guidance in collections related matters to the team/ collection’s agencies/ partners; Develop robust processes & models to drive high collections across multiple defined buckets for minimizing losses and maximizing recovery from delinquent customers.

Job Role:

Managing the compliance and regulatory risk and providing support to the Senior Management in connection thereto
Assessing the compliance risks faced by the business and to ensure that the company appropriately manages those risks.
Disseminating regulations to business and support function and provide ongoing advisory services to ensure that the company operates in accordance with all regulatory and legal requirements.
Overseeing and monitoring the implementation of the compliance program

Job Role:

Building Machine learning models for credit underwriting.
Exploring different machine learning modelling techniques to build the optimum solution
Machine learning model parameter tuning.
Ad hoc Credit analysis.

Job Role:

Support tactical and strategic projects with analytical input to aid organization take data backed decisions.
Conceptualize reports to track key business metrics and work with technology team to develop the dashboards
Should be able to engage successfully across multiple projects in a fast-paced environment.

Job Role:

Conceptualize and lead data driven projects to support the collections business unit.
Perform regular analysis on all productivity metrics and recommend improvements on operations and strategic interventions to drive overall collection efficiencies.
Coordinate with team members to resolve all collection issues & manage large amounts of data for providing insights to business.

Job Role:

Define a world-class experience for Lendingkart customers that bridges online and mobile channels including messaging channels such as whatsapp, etc.
Partner with UX research and design teams on user research and testing exercises Coordinate and engage with multiple teams from a variety of functions including tech, product, design and operations teams to prioritize and launch new features or enhancements.
Define, measure and monitor key metrics and use the same to drive the customer experience roadmap.

Job Role:

Job Role:

Responsible to provide adequate and quick resolution to all the escalated complaints.
Ensuring adherence to grievances redressal policy and processes, monitoring its implementation, and initiating corrective action wherever needed by self.
Evaluation of complaints and submit the RCA with action plan.
Participate in various initiatives towards reduction in escalations of customer complaints.