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  • Sales

Cluster Manager

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About the Role

We are looking for a highly skilled and motivated Cluster manager to lead our Direct Sales Agent (DSA) channel focused on unsecured loans within our fintech company. As the Cluster manager, you will be responsible for developing and executing the channel’s strategy, driving business growth, and managing relationships with our DSA partners. 

Key Performance Indicators  (this might not be exhaustive, but gives an indication of expected deliverables)

  • Driving logins and disbursements through empaneled channel partners

  • Regularly training the team to achieve KPIs 

  • Adhering to policy guidelines while sourcing files through RMs

  • Optimizing pricing and cross sell opportunities

  • Ensuring no delinquency in early buckets

  • Ensuring RMs are meeting clients pre and post disbursal and going on joint visits on sample basis

  • Striving to achieve channel level KPIs

  • Reducing TAT for login and disbursal

Some high level things you would own but not limited to:

  • You will develop and implement channel service strategies aligned with the company’s goals and objectives. Identify opportunities to enhance customer experience, streamline processes, and drive efficiency across all channels – Channel Service Strategy

  • You will define and enforce service standards to deliver a consistent and seamless customer experience across different channels. Monitor customer feedback, conduct surveys, and analyze data to identify areas for improvement and drive customer satisfaction – Customer Experience Management

  • You will lead a team of channel service professionals, including managers and frontline staff. Provide guidance, coaching, and support to ensure team members have the necessary skills and knowledge to deliver exceptional service – Team Leadership

  • You will collaborate with internal stakeholders, such as product managers, IT teams, marketing, and operations, to align channel service strategies with overall business objectives. Drive the integration of customer feedback into product and service enhancements – Cross-functional Collaboration

  • You will establish key performance indicators (KPIs) and metrics to measure the effectiveness of channel service initiatives. Regularly monitor performance, analyze trends, and generate reports to identify opportunities for improvement – Performance Monitoring and Reporting

What you would possess already:

  • Bachelor’s degree in business, finance, or a related field. A master’s degree is a plus.

  • Proven experience (7 years) in channel service management, preferably within the fintech or financial services industry.

  • Strong understanding of customer experience principles and best practices.

  • Excellent leadership and team management skills, with the ability to motivate and inspire others.

  • Analytical mindset with the ability to interpret data, generate insights, and make data-driven decisions.

  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

  • Knowledge of fintech products, services, and industry trends.

  • Familiarity with regulatory requirements and compliance standards in the financial sector.

  • Proficiency in using customer service software, CRM systems, and other relevant tools.

  • Central Delhi
  • 0 Years
  • Technology

Senior Software Engineer

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About the Role:
LendingKart seeking a highly motivated and hands-on Senior Engineer to join their Data Engineering team. The ideal candidate will possess deep technical expertise, a proven track record of implementing robust data pipelines , ensure data quality and the ability to mentor and guide team members. This role requires an individual who is comfortable being actively involved in coding, design, and deployment of complex data solutions, driving technical excellence, and ensuring the stability and performance of our data platform.

Some high level things you would own but not limited to:

  • Architect the Roadmap: Define and own the technical vision for the data platform, making critical build-vs-buy decisions and selecting appropriate technologies for batch and streaming workloads.

  • Lakehouse Implementation: Lead the design and implementation of a robust Lakehouse Architecture, utilizing the Medallion structure (Bronze, Silver, Gold) to ensure data is organized, governed, and accessible.

  • Data Modeling: Collaborate with stakeholders across the organization  to translate complex business logic into efficient, scalable data models (Star Schema, Snowflake, Data Marts) tailored for high-performance analytics.

  • High-Performance ETL/ELT: Lead the design, development, and maintenance of scalable pipelines capable of handling massive datasets with low latency.

  • Real-Time Ingestion: Architect modern data ingestion strategies, focusing on Change Data Capture (CDC) mechanisms (using tools like Debezium, PeerDB) and event-driven architectures via Kafka or Google Pub/Sub.

  • Spark Optimization: Serve as the subject matter expert on Apache Spark (Batch and Structured Streaming), performing deep-dive tuning on memory management, shuffling, and partitioning to optimize costs and runtime.

  • Lead by Example: Remain hands-on (approx. 30-50% coding), writing advanced Python, Scala, and SQL to solve the most complex transformation challenges and build core frameworks for the wider team.

  • Technical Excellence: Foster a culture of engineering rigor by conducting in-depth code reviews, enforcing CI/CD best practices, and automating testing frameworks.

  • Mentorship: Mentor junior and mid-level engineers, guiding their career growth and technical upskilling.

  • Governance & Security: Implement strict protocols for data quality, lineage, role-based access control (RBAC), and compliance across the platform.

  • Bangalore
  • 0 Years
  • Sales

Senior Relationship Manager – Secured

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Sourcing

  • Conduct market study and prepare market maps to streamline sourcing

  • Cold-call on potential clients and constantly track their demand for MSME Loan requirements

  • Conduct market visits and promote Bank’s various products to prospective customers 

  • Understanding Customers requirement for Business loan and pitching the right product as per requirement

  • Explain the product details and benefits to the customers.

  • Achieving Monthly Targets as defined in Goal sheet

  • Work as a team in achieving the branch targets.

  • Customer Service

  • Portfolio Maintenance 

  • Maintain Daily sales report and generate the leads, and follow up the leads till close



    Pre and Post disbursement

    • Helping to customers for complete documentation process of Sanction and Disbursement.

    • Helping to customers customer needs & solving their queries regarding the product.
  • Salem
  • 0 Years
  • Operations

Operations Manager – Secured

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Some high level
things you would own but not limited to:

1. Loan Operations & Processing

● Coordinate loan files from login to disbursement with
Credit and Central Operations teams.

● Ensure loan files are complete with all mandatory
documentation including KYC, financials, agreements, property documents and
sanction conditions before submission for disbursement.

● Support pre-disbursement and post-disbursement operational
activities at the branch level.

● Track case movement across stages and coordinate with
stakeholders to ensure timely disbursement and processing.

 

2. Repayment & Loan Servicing

● Update customer repayment receipts and collections in
system on a regular basis.

● Monitor cheque clearance, bounce cases and cheque
re-presentation tracking.

● Process loan part payments, foreclosure requests and
closure formalities in system.

● Coordinate issuance of NOC / Loan Closure letters and
account statements to customers.

 

3. Customer Service & Relationship Handling

● Act as the primary point of contact for walk-in
customers at the branch.

● Assist customers with loan applications, documentation
requirements, repayment queries and servicing requests.

● Resolve customer grievances or escalate unresolved issues
to relevant teams.

● Provide updates to customers regarding loan status,
disbursement and servicing requests.

 

4. Documentation Management, MODT & Compliance

● Ensure proper documentation hygiene for all loan files
maintained at the branch.

● Verify completeness of documents including loan
agreements, KYC documents, property papers, sanction letters and declarations.

● Coordinate execution and tracking of MODT (Memorandum of
Deposit of Title Deeds) or other collateral-related documentation where
applicable.

● Ensure all loan documentation is executed as per
regulatory and internal policy requirements.

● Maintain updated records for audit, compliance reviews and
regulatory inspections.

 

5. Loan File Management & Storage

● Maintain structured and secure storage of loan files
and customer documents at the branch.

● Ensure proper file indexing, inwarding and tracking of
documents sent to central storage or vendors.

● Maintain records of document movement, retrieval
requests and outward dispatch.

● Ensure adherence to company policies regarding physical
document custody, archival and retrieval processes.

● Coordinate with document storage vendors and central
operations for file storage and retrieval.

 

6. Reconciliation & Operational Controls

● Perform debit and credit reconciliation for customer
accounts and branch transactions.

● Maintain branch MIS related to loan files, collections,
disbursement and servicing activities.

● Identify operational discrepancies and coordinate with
relevant teams for resolution.

 

7. Branch Administration

● Maintain branch inward/outward registers and
operational trackers.

● Coordinate with vendors for courier, document storage,
housekeeping and other administrative activities.

● Support the Branch Manager in ensuring smooth
day-to-day branch operations.

 

What you would possess already:

● 5+ years of experience in handling Branch Operations.

● Well verse with the Regulatory compliances and policies

● Knowledge of NBFC / Banking branch operations

● Understanding of loan documentation and secured lending
processes

● Strong attention to documentation accuracy and compliance

● Customer servicing and grievance handling

● Operational MIS and reconciliation

● Microsoft Office Suite (Word, Excel, PowerPoint)

 

  • Tambaram
  • 4 - 15 Years
  • Technology

Intern

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Some high level things you would own but not limited to

● Assist in the development of web and mobile applications

● Write clean, maintainable and efficient code under the guidance of senior developers

● Collaborate with cross-functional teams to define, design, and implement new features

● Debug and troubleshoot issues across a wide variety of platforms

● Participate in code reviews and contribute to improving overall team practices

● Document and report progress on projects

What you would possess already:

● Currently pursuing a degree in CS, IT, IS. Proof of enrolment in an accredited educational

institution may be required.

● Excellent verbal and written communication skills. Ability to convey information effectively and

professionally.

● Keen eye for detail and ability to produce accurate work. Ensure quality and precision in all

assigned tasks.

● Collaborate well with others, contribute ideas, and work cohesively in a team environment.

Willingness to learn from and support colleagues.

  • Bangalore
  • 0 Years
  • Technology

IT Executive

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About the Role

  • As an IT Infrastructure Technician in our dynamic product-based environment, you will play a pivotal role in advancing our mission by delivering exceptional IT support and services to our internal teams. Your responsibilities will encompass a broad spectrum of IT-related tasks, including desktop and application software support, network administration, VOIP services, print services, email management, and diagnosing hardware versus network issues onsite.

  • In this role, you will leverage your IT expertise to troubleshoot and resolve both routine and complex issues, ensuring the smooth operation of our technology infrastructure. Additionally, you will identify opportunities to innovate and maintain technologies that best align with our organizational needs.


Some high level things you would own but not limited to:

  • Act as the primary contact for all internal IT support requests.

  • Provide hardware, software, and account support and technical education to end users on various devices.

  • Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments

  • Laptop/Desktop Break-Fix, Remote Support.

  • Troubleshoot Mac, Windows, and Linux software and hardware through service desk walk-ups, chat, video conference, and Jira.

  • Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).

  • Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network.

  • Perform general Network troubleshooting for network connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connectivity.

  • Working knowledge of various technologies, including Active Directory, Google Apps for Business, cloud storage services, basic terminal command knowledge, communications, and video conferencing tools.

  • Procure, provision, and deploy equipment for end users.

  • Printer installation and troubleshooting.

  • Ahmedabad
  • 0 Years
  • Credit

Credit Manager – Secured

Apply Now

Sourcing

  • File checking for document sufficiency as per the policy.

  • Feedback the upfront discrepancies to the sales team.

  • Create the file on processing system / tracking systems.

  • Handling credit tools such as CAM.

  • Doing reference check, Cash flow analysis & Doing collateral verification

  • Analyzing Credit worthiness of the Customers on the basis of Banking, Salary Slips and other income docs.

  • Calculation of Debt burden and analyzing Credit worthiness of the Customers on the basis of previous Track records

  • Preparation of Credit Appraisal Memo & forwarding the same case once it’s cleared to Cluster Manager

  • Maintaining TAT for approval



    Pre and Post disbursement

    • Verification of the Post Approval Documentation along with any Subject to Condition Approval requirements.

    • Ensure the completion of Risk Screening (FCU) process for all files

    • Post Disbursal Documentation

    • End Use Verification

    • Maintain audit and compliance.

    • Responsible for collection.
  • Salem
  • 0 Years
  • Credit

Credit Manager – Secured

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Some high level things you would own but not limited to:       

Ø  File
checking for document sufficiency as per the policy.

Ø  Feedback
the upfront discrepancies to the sales team.

Ø  Create
the file on processing system / tracking systems.

Ø  Handling
credit tools such as CAM.

Ø  Doing
reference check, Cash flow analysis & Doing collateral verification

Ø  Analyzing
Credit worthiness of the Customers on the basis of Banking, Salary Slips and
other income docs.

Ø  Calculation
of Debt burden and analyzing Credit worthiness of the Customers on the basis
of previous Track records

Ø  Preparation
of Credit Appraisal Memo & forwarding the same case once it’s cleared to
Cluster Manager 

Maintaining TAT for approval

Pre
and Post disbursement

Ø  Verification
of the Post Approval Documentation along with any Subject to Condition
Approval requirements.

Ø  Ensure
the completion of Risk Screening (FCU) process for all files

Ø  Post
Disbursal Documentation

Ø  End Use
Verification

Ø  Responsible
for collection.

Ø  Maintain
audit and compliance.


        

  • Tambaram
  • 4 - 15 Years
  • Sales

Branch Manager – Secured

Apply Now

Sourcing

  • Conduct market study and prepare market maps to streamline sourcing

  • Conduct market visits and promote Bank’s various products to prospective customers 

  • Achievement of Annual Operating Plan

  • Ensuring Sales executives achieve their Threshold Targets

  • Adherence to audit & compliance guidelines

  • Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete

  • Attrition Control & filling hiring gaps. Maintaining Team cohesiveness

  • Control on Portfolio Attrition

  • Ensuring all registers are maintained in Branch

  • Ensure all corporate office initiatives are being implemented

  • Ensure Profitability of Business at Branch level

  • Regular Customer Visits

  • Ensure there is no Manpower Gap

  • Motivate staff to achieve targets and earn incentives

  • Cross selling of products like S/A account, Insurance, Other loans.

  • Conduct performance review of sales executives and suggest if some improvement is to be done.

  • Maintaining the MIS, generating reports.




    Pre and Post disbursement

    • Helping to customers for complete documentation process of Sanction and Disbursement

    • Helping to customers customer needs & solving their queries regarding the product

    • Monitoring of the account post disbursal

    • Ensure compliance with sanction terms
  • Salem
  • 0 Years
  • Sales

Branch Manager – Secured

Apply Now

Some high level things you would own but not limited to:

Ø  Conduct market study and prepare market maps to streamline sourcing

Ø  Conduct market visits and promote Bank’s various products to prospective customers

Ø  Achievement of Annual Operating Plan

Ø  Ensuring Sales executives achieve their Threshold Targets

Ø  Adherence to audit & compliance guidelines

Ø  Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete

Ø  Attrition Control & filling hiring gaps. Maintaining Team cohesiveness

Ø  Control on Portfolio Attrition

Ø  Ensuring all registers are maintained in Branch

Ø  Ensure all corporate office initiatives are being implemented

Ø  Ensure Profitability of Business at Branch level

Ø  Regular Customer Visits

Ø  Ensure there is no Manpower Gap

Ø  Motivate staff to achieve targets and earn incentives

Ø  Cross selling of products like S/A account, Insurance, Other loans.

Ø  Conduct performance review of sales executives and suggest if some improvement is to be done.

Maintaining the MIS, generating reports.

  • Panruti
  • 5 - 15 Years