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Sourcing
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Sourcing
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Some high level
things you would own but not limited to:
1. Loan Operations & Processing
● Coordinate loan files from login to disbursement with
Credit and Central Operations teams.
● Ensure loan files are complete with all mandatory
documentation including KYC, financials, agreements, property documents and
sanction conditions before submission for disbursement.
● Support pre-disbursement and post-disbursement operational
activities at the branch level.
● Track case movement across stages and coordinate with
stakeholders to ensure timely disbursement and processing.
2. Repayment & Loan Servicing
● Update customer repayment receipts and collections in
system on a regular basis.
● Monitor cheque clearance, bounce cases and cheque
re-presentation tracking.
● Process loan part payments, foreclosure requests and
closure formalities in system.
● Coordinate issuance of NOC / Loan Closure letters and
account statements to customers.
3. Customer Service & Relationship Handling
● Act as the primary point of contact for walk-in
customers at the branch.
● Assist customers with loan applications, documentation
requirements, repayment queries and servicing requests.
● Resolve customer grievances or escalate unresolved issues
to relevant teams.
● Provide updates to customers regarding loan status,
disbursement and servicing requests.
4. Documentation Management, MODT & Compliance
● Ensure proper documentation hygiene for all loan files
maintained at the branch.
● Verify completeness of documents including loan
agreements, KYC documents, property papers, sanction letters and declarations.
● Coordinate execution and tracking of MODT (Memorandum of
Deposit of Title Deeds) or other collateral-related documentation where
applicable.
● Ensure all loan documentation is executed as per
regulatory and internal policy requirements.
● Maintain updated records for audit, compliance reviews and
regulatory inspections.
5. Loan File Management & Storage
● Maintain structured and secure storage of loan files
and customer documents at the branch.
● Ensure proper file indexing, inwarding and tracking of
documents sent to central storage or vendors.
● Maintain records of document movement, retrieval
requests and outward dispatch.
● Ensure adherence to company policies regarding physical
document custody, archival and retrieval processes.
● Coordinate with document storage vendors and central
operations for file storage and retrieval.
6. Reconciliation & Operational Controls
● Perform debit and credit reconciliation for customer
accounts and branch transactions.
● Maintain branch MIS related to loan files, collections,
disbursement and servicing activities.
● Identify operational discrepancies and coordinate with
relevant teams for resolution.
7. Branch Administration
● Maintain branch inward/outward registers and
operational trackers.
● Coordinate with vendors for courier, document storage,
housekeeping and other administrative activities.
● Support the Branch Manager in ensuring smooth
day-to-day branch operations.
What you would possess already:
● 5+ years of experience in handling Branch Operations.
● Well verse with the Regulatory compliances and policies
● Knowledge of NBFC / Banking branch operations
● Understanding of loan documentation and secured lending
processes
● Strong attention to documentation accuracy and compliance
● Customer servicing and grievance handling
● Operational MIS and reconciliation
● Microsoft Office Suite (Word, Excel, PowerPoint)
Some high level things you would own but not limited to
● Assist in the development of web and mobile applications
● Write clean, maintainable and efficient code under the guidance of senior developers
● Collaborate with cross-functional teams to define, design, and implement new features
● Debug and troubleshoot issues across a wide variety of platforms
● Participate in code reviews and contribute to improving overall team practices
● Document and report progress on projects
What you would possess already:
● Currently pursuing a degree in CS, IT, IS. Proof of enrolment in an accredited educational
institution may be required.
● Excellent verbal and written communication skills. Ability to convey information effectively and
professionally.
● Keen eye for detail and ability to produce accurate work. Ensure quality and precision in all
assigned tasks.
● Collaborate well with others, contribute ideas, and work cohesively in a team environment.
Willingness to learn from and support colleagues.
About the Role
As an IT Infrastructure Technician in our dynamic product-based environment, you will play a pivotal role in advancing our mission by delivering exceptional IT support and services to our internal teams. Your responsibilities will encompass a broad spectrum of IT-related tasks, including desktop and application software support, network administration, VOIP services, print services, email management, and diagnosing hardware versus network issues onsite.
In this role, you will leverage your IT expertise to troubleshoot and resolve both routine and complex issues, ensuring the smooth operation of our technology infrastructure. Additionally, you will identify opportunities to innovate and maintain technologies that best align with our organizational needs.
Some high level things you would own but not limited to:
Act as the primary contact for all internal IT support requests.
Provide hardware, software, and account support and technical education to end users on various devices.
Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
Laptop/Desktop Break-Fix, Remote Support.
Troubleshoot Mac, Windows, and Linux software and hardware through service desk walk-ups, chat, video conference, and Jira.
Resolve technical problems with Local Area Networks (LAN) and Wide Area Networks (WAN).
Set up mobile phones, MDM, email, VPN, and internet access for users via the secure company network.
Perform general Network troubleshooting for network connectivity issues, digital authentication, remote access, secure Wi-Fi, and wired connectivity.
Working knowledge of various technologies, including Active Directory, Google Apps for Business, cloud storage services, basic terminal command knowledge, communications, and video conferencing tools.
Procure, provision, and deploy equipment for end users.
Printer installation and troubleshooting.
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Sourcing
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Some high level things you would own but not limited to:
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Ø File Ø Feedback Ø Create Ø Handling Ø Doing Ø Analyzing Ø Calculation Ø Preparation Maintaining TAT for approval
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Sourcing
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Some high level things you would own but not limited to:
Ø Conduct market study and prepare market maps to streamline sourcing
Ø Conduct market visits and promote Bank’s various products to prospective customers
Ø Achievement of Annual Operating Plan
Ø Ensuring Sales executives achieve their Threshold Targets
Ø Adherence to audit & compliance guidelines
Ø Following the TAT for disbursement with focus on First Time Right and Post Disbursement Documentation complete
Ø Attrition Control & filling hiring gaps. Maintaining Team cohesiveness
Ø Control on Portfolio Attrition
Ø Ensuring all registers are maintained in Branch
Ø Ensure all corporate office initiatives are being implemented
Ø Ensure Profitability of Business at Branch level
Ø Regular Customer Visits
Ø Ensure there is no Manpower Gap
Ø Motivate staff to achieve targets and earn incentives
Ø Cross selling of products like S/A account, Insurance, Other loans.
Ø Conduct performance review of sales executives and suggest if some improvement is to be done.
Maintaining the MIS, generating reports.
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Some high level things you would own but not limited to: Ø Conduct market study and prepare market Ø Conduct market visits and promote Ø Achievement of Annual Operating Plan Ø Ensuring Sales executives achieve their Ø Adherence to audit & compliance Ø Following the TAT for disbursement with Ø Attrition Control & filling hiring Ø Control on Portfolio Attrition Ø Ensuring all registers are maintained Ø Ensure all corporate office initiatives Ø Ensure Profitability of Business at Ø Regular Customer Visits Ø Ensure there is no Manpower Gap Ø Motivate staff to achieve targets and Ø Cross selling of products like S/A Ø Conduct performance review of sales Ø Maintaining the MIS, generating |
About the role :
A Credit Manager acts as the primary gatekeeper of the bank’s asset quality. The core of this role is to facilitate lending by rigorously assessing a client’s creditworthiness and ensuring all regulatory and internal paperwork is processed accurately. By evaluating financial data and calculating risk ratios, the Credit Manager ensures that every loan approved aligns with the bank & risk appetite while supporting business growth.
Some High Level level things you would own but not limited to :
What you would possess already: