Careers

Some high level things you would own but not limited to:

• Handle inbound/outbound customer queries across loan products.
• Provide prompt resolution within defined TATs and quality parameters.
• Coordinate with internal teams for escalated issue closures.
• Maintain accurate call logs and CRM updates.
• Ensure compliance with regulatory and company policies.
• Deliver exceptional customer experience via call/email/chat.
• Fluent in both languages Hindi & English.
• Prior experience in BFSI voice process preferred.
• Ready to take initiatives and stretch when ever required.

Some high level things you would own but not limited to:

• Generate daily reports on payment, resolution, and DPD movement on collection performance of colenders.
• Maintain thorough and updated collection records and process knowledge.
• Understand the structure and flow of payment receivables and their impact on lender reports and files.
• Analyze bucket movement and monitor POS (Position Outstanding) reduction post-payment.
• Identify causes of bucket jumps and propose corrective steps.
• Maintain daily DPD and resolution details for colender. 
• Accurately update collection entries in the lender’s books, ensuring consistency and compliance. 
• Communicate effectively across teams to ensure smooth and accurate operations. 
• Manage and resolve collection-related queries from internal teams and external lenders.

Some high level things you would own but not limited to:

• Accurately update collection entries in the lender’s books, ensuring consistency and compliance.
• Process settlement and foreclosure updates in coordination with internal and lender stakeholders.
• Communicate with lenders for payment update queries and ensure timely resolution.
• Identify suspense payments and ensure correct allocation in the system
• Investigate and clarify unadjusted amounts to close open items in reconciliation.
• Communicate effectively across teams to ensure smooth and accurate operations.
• Manage and resolve collection-related queries from internal teams and external lenders.
• Handle queries specifically related to settlements and foreclosures.