Deputy Manager – Collections

Monitor and manage the accounts receivable portfolio to ensure timely collection of outstanding debts.
Contact clients via phone, email, and mail to follow up on overdue payments and negotiate repayment plans.
Investigate and resolve discrepancies or disputes related to billing or payment issues.
Maintain accurate and up-to-date records of all collection activities, including communication logs and payment arrangements.
Analyze delinquent accounts and implement appropriate collection strategies to minimize bad debt losses.

Associate Director – Collections

Some high level things you would own but not limited to:

To Manage the collections & recovery portfolio of the assigned Zone.
Follow Up with delinquent cases personally along with the assigned Area collection manager, collection manager, inhouse staff, offroll staff and agencies.
Reviewing the delinquent list with the ACM, collection manager and agencies/vendors regularly.
Negotiating suitable payment plans and maintaining payment records of his assigned state.
Recruit ACM, collection managers & collection agencies at assigned locations.
Must possess excellent knowledge on the recovery and legal process.
Open to operate from an agency office without the presence of an office.
Open to traveling all around the assigned locations.
Must have knowledge of local markets and areas to operate smoothly.
Responsible for achieving the assigned daily/monthly/quarterly /yearly targets.
Gather and update all relevant MIS for reporting to the supervisors.
Ensuring adherence to the collection processes and policies

About the Role:

Contact customers with overdue accounts via phone, email, and mail to facilitate debt collection.
Negotiate payment plans and settlements with customers in accordance with company policies and procedures.
Maintain accurate records of all collection activities, including conversations with customers and payment arrangements.
Investigate and resolve discrepancies or disputes related to outstanding debts.
Collaborate with other departments, such as Accounts Receivable and Sales, to address customer issues and streamline collection processes.
Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
Provide regular updates to management on the status of collections, including trends and potential risks.
Stay informed about relevant regulations and compliance requirements governing debt collection practices.
Assist in the development and implementation of strategies to improve collection efficiency and reduce bad debt.

Duties and Responsibilities

To manage the portfolio of the assigned geography.
Follow up with delinquent cases personally, along with collection manager, along with collection agencies team & ensure resolution of the cases.
Recovery on high value NPA – write-off cases. Also, responsible to collect & resolve the Current bounce, 1-30, 31-60 & 61-90, 91-120, 121-150, 151-180 cases. Must focus to collect late payment & other charges.
Recruit collection agencies, repossession agencies, valuation agencies as on where required.
Recruit advocate as on where required.
Proper MIS & account management.

Validate and negotiate settlement cases in the best internet of the company. Ensure trails for self and trails as per laid out process.