Deputy Manager – Collections

Monitor and manage the accounts receivable portfolio to ensure timely collection of outstanding debts.
Contact clients via phone, email, and mail to follow up on overdue payments and negotiate repayment plans.
Investigate and resolve discrepancies or disputes related to billing or payment issues.
Maintain accurate and up-to-date records of all collection activities, including communication logs and payment arrangements.
Analyze delinquent accounts and implement appropriate collection strategies to minimize bad debt losses.

Assistant Manager – Collections

Contact customers with overdue accounts via phone, email, and mail to facilitate debt collection.
Negotiate payment plans and settlements with customers in accordance with company policies and procedures.
Maintain accurate records of all collection activities, including conversations with customers and payment arrangements.
Investigate and resolve discrepancies or disputes related to outstanding debts.
Collaborate with other departments, such as Accounts Receivable and Sales, to address customer issues and streamline collection processes.
Monitor accounts receivable aging reports to identify delinquent accounts and prioritize collection efforts.
Provide regular updates to management on the status of collections, including trends and potential risks.
Stay informed about relevant regulations and compliance requirements governing debt collection practices.
Assist in the development and implementation of strategies to improve collection efficiency and reduce bad debt.